Refund policy

At Bree Cookie Co., all cookies are made fresh to order specifically for each customer. Due to the perishable nature of our products, all sales are final and we are unable to offer refunds, returns, or exchanges once an order has been confirmed and payment has been received.

Please review your order details carefully before submitting payment, including flavours, quantities, pickup/delivery information, and any special requests.

If there is an issue with your order, such as receiving an incorrect item or your order arriving damaged, please contact us within 24 hours of receiving your order with details and photos so we can review the situation and determine the best resolution.

We are not responsible for issues caused by incorrect customer information, missed pickup times, or failure to provide accurate delivery details.

Thank you for understanding and supporting our small business.